Privacy Policy

What Information We Collect

We collect information that helps us provide better training experiences and maintain our relationship with students and customers.

Information You Give Us Directly

• Name, email address, and phone number when you register for classes or contact us
• Mailing address if you're enrolling in courses that require materials to be shipped
• Payment information when you purchase training sessions or materials
• Dietary restrictions or allergies relevant to hands-on cooking sessions
• Feedback and questions you submit through our contact forms or email

Information We Collect Automatically

• Device and browser information when you visit our website
• IP address and general location data (city/province level)
• Pages you visit and how long you spend on them
• Referral source (how you found our site)

How We Use Your Information

Your information helps us run our business and provide quality training. Here's what we actually do with it:

We won't sell your information to third parties or use it for purposes beyond what's described here without asking you first.

When We Share Information

We keep your information private except in specific situations where sharing is necessary to provide our services or comply with legal requirements.

• Payment Processors: Credit card information goes through secure payment partners who process transactions on our behalf. We never store full credit card numbers on our systems.
• Email Service Providers: We use email platforms to send course confirmations and updates. These providers only have access to the information needed to deliver messages.
• Facility Partners: When classes are held at CF Promenades St-Bruno or other venues, we share basic attendance information with facility management for security and capacity planning.
• Legal Obligations: We'll disclose information if required by law, court order, or government request. This hasn't happened yet, but we're obligated to mention it.
• Business Transfers: If PizzaPizza were sold or merged with another company, your information would transfer to the new owner, who would be bound by this privacy policy.

How We Protect Your Information

We take reasonable precautions to keep your information secure, though no system is completely bulletproof.

Technical Measures

• SSL encryption for all data transmitted through our website
• Secure servers with regular security updates and monitoring
• Restricted access to personal information—only staff who need it for their job can access student data
• Regular backups stored in secure, encrypted formats

Administrative Measures

• Staff training on privacy practices and data handling procedures
• Confidentiality agreements with all employees and contractors
• Regular review of who has access to what information
• Clear policies about data retention and deletion

If we experience a data breach that affects your information, we'll notify you as required by Canadian law and explain what happened and what we're doing about it.

Your Privacy Rights

Under Canadian privacy law, you have specific rights regarding your personal information. Here's what you can do and how to do it.

To exercise any of these rights, email us at help@pizzapzza.org or call (905) 271-3738. We'll verify your identity and process your request within 30 days.

How Long We Keep Information

We don't keep information longer than necessary. Here's our general approach to data retention:

• Active Students: Information remains active while you're enrolled in courses or actively communicating with us.
• Past Students: After your last course, we keep basic records (name, courses taken, dates) for up to seven years to comply with accounting and tax requirements.
• Marketing Contacts: If you've signed up for updates but haven't taken courses, we'll keep your email until you unsubscribe or after two years of inactivity.
• Inquiries: General questions and correspondence are typically deleted after one year unless they're part of an ongoing discussion.
• Payment Records: Financial transaction records are retained for seven years as required by Canadian tax law.

When we delete information, it's permanently removed from our active systems. Backup copies may persist temporarily in archived systems but become inaccessible and are eventually overwritten.

International Data Transfers

Our primary operations and servers are located in Canada. Some of our service providers (like email platforms) may store data on servers in the United States or other countries.

When information is stored outside Canada, it's subject to the laws of that country, which may differ from Canadian privacy protections. We only work with providers who maintain reasonable security standards and comply with applicable privacy regulations.

If you're uncomfortable with your information potentially being stored outside Canada, let us know and we'll discuss alternatives where possible.

Information About Minors

Our training programs are designed for adults aged 18 and older. We don't knowingly collect information from anyone under 18 without parental consent.

If a parent or guardian wants to enroll a minor in one of our programs, we require the adult to provide consent and handle registration on the minor's behalf. The adult remains responsible for the minor's participation and any information shared.

If we discover we've accidentally collected information from someone under 18 without proper consent, we'll delete it as soon as we become aware.

Changes to This Policy

We review and update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll post the updated policy on our website and update the "Last Updated" date at the top.

If you're an active student, we'll send you an email when we make major changes that affect how we handle your information. For minor updates (like clarifications or formatting), we'll just post the revised version here.

Continuing to use our services after we post changes means you accept the updated policy. If you disagree with the changes, contact us to discuss your concerns or to request that we delete your information.